Madame Tussauds London Review by Helen

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Mojomums reviewer Helen, spent the day with her husband Andy and two children, Grace (aged nine) and Max (aged eight) at Madame Tussauds London reviewing the attraction for the Mojomums community.

Date of review: 21 October 2012

 

To see what Helen thought of her experience read her review below:

OVERVIEW OF EXPERIENCE:

Overall mark out of 10 (1 being the worst and 10 the best):  6

What did you enjoy most about the day?

Being silly and having pictures taken with the waxworks.

What did your kids enjoy most about the day?

Spending the day as a family, and the attraction really does cater for all interests.  Max really loved the super hero’s and sport sections.

What didn’t you or your kids enjoy?

The crowds.  They felt nervous about losing us.  Also, you had to pay to get your pictures with the royal family or footballers.

If you could make one suggestion to the attraction to enhance your experience what would it be? 

Don’t let as many people in to the attraction.  I also think that it is incredibly expensive given that the attraction only lasts a few hours – not sure I would pay the full entrance price to attend.

Would you go back on another day or when the kids were older? 

As the attraction seemed 95% full of overseas tourists, going on a different day would not reduce the crowds.

Was there enough to do for a whole day, or is it more of a morning or afternoon event? 

Definitely, just a morning or afternoon activity.  We struggled to stretch it to 2 hours.  As it was so crowded you get pushed onto the next room with the crowds.

Are there things to do and see both indoor and outdoor or is this a weather dependent attraction?

The attraction is indoor only.

 

ENTRANCE

Overall mark out of 10 (1 being the worst and 10 the best) 4

Have you been given all the information that you needed for the day including maps and programme of events or is there anything else that you would have like to receive? 

When I arrived at the attraction, organized via the PR company, they were not expecting me, so it took some time to get in.  We went in through the side door and told to get into a lift, but no instructions on where to go from there.  We do not have a map or guidebook so started a bit in the dark.

Do you have to queue for long to get in, and was there anything to keep the kids amused whilst you are queuing?

The queues for the general public were long, although we were let in via a side entrance.

 

MAIN ATTRACTION

Overall mark out of 10 (1 being the worst and 10 the best): 6

Is the attraction easy to find/well signposted around local area?

Yes, just follow the crowds!!

Is the attraction easy to navigate around once you are inside?

You start at the top and go down, as it was so crowded you didn’t get the chance to go back on yourself.  We realized once we had come out that we had missed the whole pop section but didn’t know how.  We followed the crowds so presumed they must have closed the section off the control the crowds.

Is there room to easily wheel a buggy (single, double or triple around)? 

No, the attraction is on 3 different levels so is not suitable for buggies.  There is a place to store buggies and use a baby carrier.

In your opinion is the attraction suitable for children of different ages regardless of the age restrictions advised by the attraction itself

No, it really is for older children.

What is there for 0-2 year-olds?

Nothing

What is there for 3 – 6 year-olds?

Limited, whether they would recognize the waxworks

What is there for 6- 12 year-olds?

Educational figures, popstars, sports, superhero’s, actors

 

What additional costs are they when you are in the attraction? 

To have your photo’s taken with the most popular waxworks like footballer, Messi and the Royal Family, the queues were huge, but I think it was about £12!!

What day of the week are you visiting the attraction?

Sunday

Do you find the volume of people at the attraction acceptable (i.e. to busy, empty, comfortable) and what is busiest time of the day?

Far too Busy

What is the average price range for items in the gift/souvenir shop?

Started at about £2 for a key ring or magnet.  You could spend unlimited on Madam Tussauds products or London based souvenirs.

 

TOILET CHANGING FACILITIES

Overall mark out of 10 (1 being the worst and 10 the best):  5

Were the toilets clean?

Fairly clean, but old and cramped.

Were there separate baby changing facilities? If so, were they clean and user friendly (e.g. sufficient space for buggies)

Yes, but we didn’t go in.

Were the toilets well located to the main attractions?

No, we had to ask for directions.

 

FOOD/REFRESHMENT FACILITIES

Overall mark out of 10 (1 being the worst and 10 the best): N/A

Would you recommend the restaurant/refreshment facilities? What was there to eat for you and the kids?

As we were there for a short period of time we did not use the Café (Café Nero) which was located as you exited the attraction.  Throughout the attraction there were overpriced drinks, sweets and popcorn for sale which the kids were automatically drawn towards. We did not purchase.

Was the food reasonable priced? What did you and the kids end up eating there?

N/A

Can you feed the baby there and are there facilities to heat baby food (e.g. microwave and bottle warmer)? 

We didn’t eat in the Café, but it does state on the website that there is not facilities to heat a bottle in the attraction.

Is there a picnic area (indoors/outdoors)?

No

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One Response to Madame Tussauds London Review by Helen

  1. Mary Elbourn says:

    Thank you – very useful information.

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